Hello, how can we help?

This page provides help with the most common questions about our shop.

Can I track my order?

Once your order is shipped, our stuff will update your shipping information on our website. Please log in your account and check the order status, meanwhile the shipping info will be sent to your email address by our system.

How do I return an item?

If you're not satisfied with an item that you purchased from us, you can initiate a return within 30 days after delivery for a refund, as long as the item is in its original condition and packaging. Items that have been used or modified in any way may not be returned. Please see the next section if the item arrived damaged or defective; different terms may apply. Ottone and Nera LLC will pay for all return shipping costs. However, there is a 15% restock fee for all items without the original package. Read More

What forms of payment do you accept?

We accept major credit cards such as Visa, MasterCard, American Express, and Discover or direct payments through PayPal, Shop Pay, Google Pay, or ApplePay.

How long does shipping take? What shipping methods do you use?

All orders are shipped via CUSTOM company with Truckload (LTL) service. Lift gate service at time of delivery. Please allow 2-4 business days for orders to be processed after your purchase is complete.

Do you sell wholesale?

We primarily sell directly to our customers through our website, but we also sell through a few select boutiques which we screen on a case by case basis. We want to make sure that Ugmonk is a good fit for the companies we work with and that our products are represented well. If you would like more information, please contact us with information about your shop.

Where do you ship from?

Most of our products are ship from California or New York.

Where do you ship to?

We provide FREE SHIPPING for all our products. We can ship anywhere in the contiguous United States. Unfortunately, we are unable to ship to Hawaii and Alaska. Most of our products are sending out from CA or NY.

How to mount a floating vanity?

Please click here to download the installation guide.